Summer Film Camp Terms & Conditions

Effective as of February 1, 2025

By registering for the True West Film Center Summer Film Camp, you agree to these policies.

E-MAIL COMMUNICATIONS:

We use email as our primary means of communication for confirmations of registration, receipts, and general correspondence. Please check your email provider’s spam protection to ensure that 

in**@tr****************.org is defined as a safe address so that emails from us will not be blocked.

FEES: Space is not guaranteed until you register and pay through our website.

CANCELLATION/TRANSFER/REFUND POLICY:

• Full refunds, less transaction processing fees, will be issued for any cancellations occurring at least 60 days before the start date of camp.
• 50% refund for cancellations received more than 30 days prior to the start date of camp.
• NO REFUND for cancellations received less than 30 days before camp begins.
• Registration fees are non-transferable between participants.
• If a camp is canceled due to low enrollment, you will receive a full refund.
• In the case of a natural disaster that affects our ability to host any session of camp, we will first search for an alternative host site. If no alternate sites can be found, we will issue full refunds.

CONFIRMATION PROCESS:

• You will receive an automatic confirmation email upon completion of your registration. If you do not receive a confirmation email soon after registration, it likely means that there was a transaction error, and you are not registered. Please send an email to in**@tr****************.org describing the issue as best you can. Our staff will research the issue and contact you with the next steps.

REQUIREMENT TO DISCLOSE SPECIAL NEEDS OR BEHAVIORAL ISSUES:

It is our highest priority that all students feel included during camp. Knowing about your camper will give us the best tools to support them. If your camper has an officially diagnosed special need, you must share this with us. In addition, any information about behavioral issues will help us support your camper through a stressful moment. For the safety of all campers, we must be informed if your child has been dismissed from another program. If your child has an aide during school, they will need one during camp. Thank you in advance for any information you can provide that will make our summer camp a success for all campers.

DISMISSAL FROM CAMP:

If a child exhibits behavioral problems that preclude other campers or themself from participating safely in a group, staff may dismiss the child from continued participation in the camp. Parents/Guardians will be contacted and asked to pick up the child as soon as possible. If a camper is dismissed for behavioral reasons, no refund will be issued.

LICE/NIT POLICY:

If we discover your child has nits or lice while they are at camp, staff will contact you to come to pick up your child as soon as possible. Students must be nit-free before returning to camp.

MEDICATIONS:

Our staff is unable to give regularly scheduled daily medications, so please administer those to your child before or after camp or come by during the day if necessary. 

24-HOUR FEVER-FREE:

Your child must be fever-free for 24 hours before they can participate in camp activities. If your child develops a fever while at camp, we will contact you and ask you to pick up your child as soon as possible.

SIGNING IN AND OUT REQUIRED:

We require that parents/guardians sign their children into and out of camp daily with signatures and time. These records are used to monitor attendance, so please make sure to enter information correctly and clearly. At pick-up time, staff will release campers only to someone listed on your authorized pick-up list.

PERMISSION FOR CHILDREN AGES 12+ TO SIGN THEMSELVES IN AND OUT:

For campers ages 12 and older, parents/guardians may give permission for their children to sign themselves in and out. In this case, children are responsible for themselves before the sign-in time and after the sign-out time, and a “Permission to Leave Campus Unaccompanied” form must be signed and turned in before the first day of the camp session. 

Changes to Terms

True West reserves the right, in its sole discretion, to change the Terms under which https://truewestfilmcenter.org is offered. The most current version of the Terms will supersede all previous versions. True West encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

True West welcomes your questions or comments regarding the Terms:

True West Film Center
375 Healdsburg Ave, Ste 200
Healdsburg, CA 95448

Email Address: in**@tr****************.org

Telephone Number: +1-707-893-7150